Manufactured Product & Appliance Inventory, Warranty Notifications, Digital Manuals and Maintenance Reminders
Danville, Calif. — September 20, 2020 — SiteOne Services, a customer service and work order management platform for home builders, today announced HomeHub software tools to enable builders and developers to digitalize all the information related to a new home easily. The HomeHub has three sections: Home Documents, Home Inventory, and Home Maintenance.
Home Documents is a searchable and printable digital library that includes homeowner manuals, project documents, signed sales agreements, customer service procedures, home maintenance videos, warranties, acceptable standards, and maintenance notifications. SiteOne creates custom documents for every builder with their logo, brand, and images. Keeping all home documents in a centralized location is convenient for new homeowners and reduces waste.
The Home Inventory digitally organizes every manufactured product installed in the home (carpet, tile, appliances, windows, etc.) with model numbers, serial numbers, registration links, and user guides. Utilizing our database of brands commonly used, builders select the products, appliances, and paint colors used in each lot. The serial number and purchase date are all that is required for registration. The Home Inventory fulfills the builder’s responsibility to deliver manufacturer warranty and maintenance guidelines to homeowners at move-in. Maintenance reminders are automatically generated based on manufacturer recommendations. After move-in, homeowners can add other personal items to the library, such as phones, TVs, or computers.
Using SiteOne’s Home Maintenance tools, builders can create lot-specific maintenance schedules or turn on SiteOne’s monthly homeowner alerts. Providing a maintenance checklist ensures that homeowners are meeting their maintenance responsibilities. When the homeowner receives a maintenance or warranty notification, they must confirm the task is complete or will continue to receive reminders.
Homebuyers today crave customer service on their terms through channels that are convenient to them. They prefer to submit service requests digitally and want responses immediately. They don’t expect the job to get done overnight, but research shows that 70% are looking for self-service options.[1]
SiteOne Services has digitized 100% of the customer service requirements for home builders.
- HomeHub is managed by the builder, not a third-party company.
- SiteOne’s cloud-based software allows builders to add a product to the Home Inventory using a tablet or mobile device and provides real-time updates. For example, a builder at pre-orientation can look up the floor installed in a lot and update it by just checking the item in the builder library.
- Never worry about the system going down because SiteOne is hosted at AWS with 99.9% uptime and multiple redundancies, which means 24/7, anywhere/anytime access for homeowners, service reps, trade partners, and managers.
“SiteOne frees builders to do what they do best – build houses. They don’t want to wonder if a homeowner is properly maintaining their house or unnecessarily servicing items not cared for by the homeowner. They want to focus on building their next home,” said Mike Giosso, president and founder of SiteOne Services. “We’ve nailed the process, so builders can hand over the keys knowing every requirement of their warranty is being fulfilled.”
About SiteOne Services
SiteOne is a privately held software as a service (SaaS) company focused on helping home builders and developers deliver superior customer experiences. We provide tools to share critical information with homeowners, facilitate requests, automate processes, resolve concerns, and manage home records.
The core features of SiteOne help builders mitigate risk by educating homeowners on how to service and maintain their new home. We provide digital publications, a homeowner customer service portal, a warranty work order management platform, a vendor portal, electronic orientation forms, scheduled maintenance notifications, quality assurance tools, and a home inventory library.
Founded in 1998, SiteOne was created by builders for builders and is headquartered in Danville, California. Customers include the top 15 builders, multifamily developers, and small to mid-size builders. For more information, visit www.SiteOneServices.com.
[1] “4 Things Millennials Want From Customer Service [INFOGRAPHIC].” MHelpDesk News, 15 Jan. 2018, news.mhelpdesk.com/field-service-articles/millennials-customer-service-expectations/.
