Are you ready to start the new year with an innovative and efficient approach to warranty management? True efficiency isn't just a buzzword – it's a necessity to streamline processes, achieve significant savings, and improve key metrics. Picture this: high-quality homes completed with precision and a seamless warranty administration system that's as reliable as it is efficient and costs less than last year!
SiteOne's streamlined approach allows us to help builders efficiently complete high-quality projects while providing reliable warranty administration during the pre and post-closing escrow (COE) period.
The Costly Reality
Warranty administration and callbacks incur substantial costs for homebuilders, averaging over $8,840* per home nationally. This includes operating expenses, indirect costs, and accruals. Standardizing the quality control, delivery, and warranty management process, powered by the right technological system, can lead to a remarkable 4x reduction in costs – a saving of up to $6,600 or 1.65% of sales.
Why Trust SiteOne?
SiteOne, a pioneer in customer service and warranty management solutions since 1996, stands out in an industry crowded with software companies. Unlike competitors who claim to support all critical operating functions in one enterprise, SiteOne focuses on providing a specialized platform for service management, specifically addressing the QC/punchlist delivery of homes through the post-move-in warranty period.
The Five Step Process
SiteOne's success is grounded in a proven Five Step process, executed with precision to deliver zero-defect homes. The process includes a 60-point QC checklist enabled by SiteOne technology, ensuring flawless home delivery. Homeowner orientations become celebrations, as thorough QC using SiteOne's technology provides a defect-free home, setting the stage for a successful post-move-in period.
Warranty Administration Excellence
SiteOne's platform goes beyond the initial stages, streamlining service delivery through technology-enabled communication and stakeholder management. With clear guidelines, objective performance standards, and accessible information, the warranty period becomes a well-managed, efficient phase.
Real-World Validation
In 2019, SiteOne launched the fourth version of its software after three years of investment and collaboration with six home builders. The real-world test involved delivering 606 units valued at over $727 million in Northern California. The results were staggering – a 1339% reduction in annual warranty costs and accruals, equating to $6,600 per home.
Significant ROI
Comparing industry averages, SiteOne's approach showcases an EBITDA improvement from the industry average of 7% to an impressive 22%. In an inflationary period, embracing SiteOne's Home Completion and Warranty Administration Process with best-in-class technology can substantially increase productivity, customer satisfaction, referrals, and overall profitability.
SiteOne's success story is not just about delivering homes; it's about transforming the entire homebuilding process. By seamlessly integrating systems and processes with innovative technology, SiteOne has proven that the industry can achieve significant savings and improvements in key metrics.
Embrace efficiency, embrace SiteOne.
*All data from Warranty Week